How to help us solving an issue?

Are you experiencing difficulties with your course?

To help us troubleshoot your issue, please create a ticket providing answer to the following questions:

1- What is your Operating System (OS)?

2- What is the brand and version of your browser? Please note that Google Chrome is not supported. Also please review the technical requirements of your course to make sure to gain most benefit of your course

3- Does your browser has a tool bar such as Google or Yahoo!? If yes, disable it or them please.

4- Does your computer has a firewall? If yes please make sure to allow.

5- What error message do you get? Please describe the issue with as much detail as possible.

6- When does this happen? Please provide step-by-step to reproduce the issue.

7- Is there anything specific about your computer or browser that we should know?

8- Please also provide screenshots of the issue as this will help us a lot to understand the issue.

The more you can explain your problem the better chances we will be able to troubleshoot the problem quickly. We thank you in advance for your cooperation.

Category: Technical

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